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MINNEAPOLIS, Minn. (Feb. 8, 2024) – The Goodman Group, a national leader in developing and managing residential communities, senior living and health care communities, and commercial properties, was named a 2023 epIQ Top 100 Management Company Winner (10-25 communities) from SatisFacts and ApartmentRatings.com.
The Goodman Group is also proud to announce that 11 managed residential communities received a 2023 SatisFacts National Property Award. These communities include Cedars 94 Apartments in Minneapolis, Minn., Fountain Place Apartments in Bartow, Fla., Imperial Palms Apartments in Largo, Fla., Minikahda Court Apartments in St. Louis Park, MN, Park Place Apartments in Omaha, Neb., Parklawn Estate Apartments in Edina, Minn., Parkwood Pointe Apartments in Burnsville, Minn., Rose Vista Apartments in New Hope, Minn., Royal Oaks Apartments in New Hope, Minn., Scottish Towers II Apartments in Dunedin, Fla., and Windsor South Apartments in New Brighton, Minn.
In addition, Fountain Place Apartments, Park Place Apartments and Scottish Towers II also received a 2023 ApartmentRatings.com epIQ Top Rated Property Award.
“Our managed residential communities are thrilled to receive the 2023 SatisFacts National Property Award and 2023 ApartmentRatings.com epIQ Top Rated Property Award. This achievement reflects our unwavering commitment to excellence, innovation and the highest standards in the real estate industry. It is a privilege to serve residents and guests in our managed communities, and I extend heartfelt gratitude to all of our team members whose hard work and dedication have been instrumental in this success,” said Vice President of Property Management Terri McKinnon.
SatisFacts and ApartmentRating.com’s Top Management Companies & Communities Biannual Report uses epIQ Index (Experience and Performance Intelligence Quotient), which is designed to be the most actionable resident experience and community performance data metric for renters and multifamily professionals alike. The epIQ assesses renter ratings, review count, management review engagement and review reply time. The 2023 epIQ top rated management companies and top-rated communities all had at least five new reviews in 2023 and maintained a A+ Overall epIQ Grade at the time of award calculations.
SatisFacts Research, the leading data provider of resident surveys and a resource for reputation management, determines resident satisfaction levels nationwide using the SatisFacts Annual Resident Satisfaction Survey and SatisFacts Insite Surveys. SatisFacts Annual Resident Satisfaction Survey measures resident satisfaction, retention, reputation and overall community performance. SatisFacts’ Insite Survey, known as Insite, is a resident feedback tool based on events and key points during the resident’s stay. Insite analyzes touring, the move-in process, and maintenance, whereas the SatisFacts Annual Resident Satisfaction Survey evaluates experience over the course of the year.
Every year, winners are determined in two categories, National Company Awards and National Property Awards. SatisFacts National Property Award winners are selected for their leadership and focus on customer service efforts.
The National Resident Satisfaction Management Company Award winners maintained a score of 4.25 or above (out of 5) with a minimum of 25 completed Insite or Annual surveys in 2023. Insite Surveys exclude the Move Out and On Notice surveys.