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MINNEAPOLIS, Minn. (May 9, 2022) – The Goodman Group has earned a 2021 National Resident Satisfaction Award, which recognizes top property management companies and communities that provide an exceptional resident experience. National Resident Satisfaction Awards winners are selected for their company’s leadership and focus on customer service efforts, as indicated by SatisFacts Insite and Annual survey scores.
“We are thrilled to be recognized as a 2021 National Resident Satisfaction Award winner. Receiving a high resident satisfaction score from SatisFacts surveys demonstrates the positive impact we are making in the lives of residents at our managed communities” said Terri McKinnon, Vice President of Property Management.
SatisFacts Research, the leading data provider of resident surveys and a resource for reputation management, determines resident satisfaction levels nationwide using the SatisFacts Annual Resident Satisfaction Survey and SatisFacts Insite Surveys.
SatisFacts Annual Resident Satisfaction Survey measures resident satisfaction, retention, reputation and overall community performance. SatisFacts’ Insite Survey, known as Insite, is a resident feedback tool based on events and key points during the resident’s stay. Insite analyzes touring, the move-in process and maintenance, whereas the SatisFacts Annual Resident Satisfaction Survey evaluates experience over the course of the year.
The National Resident Satisfaction Management Company Award winners maintained a score of 4.25 or above (out of 5), based on a minimum of 100 completed resident Insite or Annual surveys in 2021. Insite Surveys exclude the Move Out and On Notice surveys.