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MINNEAPOLIS, Minn. (May 20, 2021) – The Goodman Group has earned a 2020 National Resident Satisfaction Award. The National Resident Satisfaction Awards recognize top property management companies and communities that provide an exceptional resident experience. National Resident Satisfaction Awards winners are awarded for their company’s leadership and focus on customer service efforts, as indicated by SatisFacts Insite and Annual survey scores.
“We are incredibly proud to receive a 2020 National Resident Satisfaction Award,” said Craig Edinger, CEO of The Goodman Group. “This recognition shows our team members dedication to provide exceptional Platinum Service® to residents.”
SatisFacts Research, the leading data provider of resident surveys and a resource for reputation management determines resident satisfaction levels nationwide using the SatisFacts Annual Resident Satisfaction Survey and SatisFacts Insite Surveys.
SatisFacts Annual Resident Satisfaction Survey measures resident satisfaction, retention, reputation and overall community performance. SatisFacts’ Insite Survey, known as Insite, is a resident feedback tool based on events and key points during the resident’s stay. Insite analyzes touring, move-in process and maintenance, whereas the SatisFacts Annual Resident Satisfaction Survey evaluates experience over the course of the year.
The National Resident Satisfaction Management Company Awards winners maintained a SatisFacts score of 4.0 or above (out of 5), based on a minimum of 100 completed resident Insite or Annual survey in 2020. Insite Surveys exclude the Move Out and On Notice surveys.