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MINNEAPOLIS, Minn. (August 26, 2020) – The Goodman Group has earned both a 2020 Customer Approved award and a 2020 Employee Approved award from Lincoln, Nebraska–based healthcare-intelligence firm NRC Health. These awards recognize senior-care organizations across the country for creating an outstanding care experience for their customers, and for engaging and inspiring their employees.
“We are excited and honored to receive the NRC Health 2020 Customer and Employee Approved awards,” said Craig Edinger, Chief Executive Officer of The Goodman Group. “As a company we strive for excellence, growth and providing the highest quality care to residents and support to employees. Our company culture is fueled by our dedication to improving senior living. I’m proud of the work our team has done to achieve these milestones.”
Only twenty independent living, assisted living, or skilled nursing organizations earned one of these remarkable distinctions. Winners were selected according to results from NRC Health’s 2019 Resident and Family Experience Survey and NRC Health’s 2019 Employee Experience Survey.
To qualify, organizations must have a high percentage of respondents willing to recommend their locations to friends and family and as places to work. This measure is known as the Net Promoter Score (NPS), and it strongly correlates with both customer satisfaction and enduring loyalty, and employee engagement, organizational loyalty, and job satisfaction.
A complete list of Customer Approved and Employee Approved award-winners can be found here.
“We are proud to honor those senior living organizations who continue to provide outstanding work experiences for their employees,” said Helen Hrdy, Chief Growth Officer. “Patient care in these facilities depends wholly on the employees that work there, and we commend these organizations for supporting a work environment dedicated to the success of their staff.”