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Excellence in Action award recognizes superior commitment to quality
MINNEAPOLIS, Minn. (Nov. 1, 2018) – The Goodman Group, a national leader in developing and managing senior living and health care communities, announced that three of its managed communities, Pearl Garden, located within St. Anthony Health & Rehabilitation in St. Anthony, Minn.; Sabal Palms Health Care Center in Largo, Fla.; and Westpark Village in Billings, Mont., have received the Excellence in Action award from NRC Health. This honor, awarded exclusively to NRC Health post-acute clients, recognizes organizations that achieve the highest overall resident or employee satisfaction scores in the NRC Health database–the largest source of long-term care and senior-living satisfaction metrics in the nation.
Pearl Garden received the Customer Satisfaction Award; Sabal Palms Health Care Center received the Workforce Satisfaction Award; and Westpark Village received the Customer and Workforce Satisfaction Award.
“It’s NRC Health’s great pride to partner with organizations that show such a strong commitment to service,” said Helen Hrdy, Senior Vice President, Customer Success. “Their sense of mission, and their ability to realize a compassionate vision of care, has elevated them to peak performance in the long-term care and senior living industry. They couldn’t be more deserving of this award, and we’re thrilled to commend and congratulate them.”
To qualify for the award, skilled nursing, assisted living, and independent communities must have conducted a customer or workforce satisfaction survey in 2017. Winners must also have received a minimum of 10 responses (achieving a response rate of at least 30 percent), and must have ranked within the top 10% of positive responses to one of two questions: “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?”
This is the first year for Pearl Garden to earn this national award, the first year for Sabal Palms Health Care Center, and the fifth year for Westpark Village.
For more information, contact The Goodman Group at 952-361-8000.