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Excellence in Action award recognizes exemplary commitment to quality.
CHASKA, Minn. (Sept. 9, 2014) — The Goodman Group, a national leader in developing and managing senior living and health care communities, today announced that six of their managed communities have received the 2014 Excellence in Action award from My InnerView by National Research Corporation. This honor recognizes long-term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database, the largest in the U.S.
The Goodman Group managed communities recognized include Chandler Place in St. Anthony, Minn.; Westpark Village in Billings and The Village Senior Residence in Missoula, Mont.; Regal Palms in Largo, Fla.; The Residence at Timber Pines in Spring Hill, Fla.; and Terracina Grand in Naples, Fla. The Village Senior Residence was recognized for exceptional customer satisfaction in independent living and the other five locations were honored for outstanding workforce satisfaction in assisted living. These communities were also awarded with 2012-2013 Excellence in Action Awards.
“We are very honored to award these exemplary organizations for their excellent quality of care, resident experiences, and staff engagement, as recognized by their customers and employees,” said Mary Oakes, vice president of Post-Acute at National Research. “Every day, these providers are making a difference in the lives of residents and caregivers across all facets of the long term care and senior living spectrum to ensure they are receiving the utmost quality of care. We congratulate our clients for taking the proactive initiative to measure quality by listening to the feedback of their customers and caregivers.”
“The Excellence in Action Award inspires so many long term care and senior living communities to really step up their game in an era where quality performance defines customer-centric healthcare,” said Jason Stevens, vice president of Business Development at National Research. “We are thrilled to see repeat winners and new organizations alike earning a well-deserved spot on the awards list.”
“We are very proud of these nationally recognized managed senior living and health care communities for reaching the top 10 percentile for the areas of willingness to recommend as a place to receive care, and our employees’ dedication to providing exceptional Platinum Service® for our residents,” said Craig Edinger, vice president of Senior Living & Health Care, The Goodman Group. “The Excellence in Action Award reflects our ongoing commitment to our residents, their families, and our employees, and provides another valuable evaluation for families to use to select a senior living and health care community for their loved one.”
The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes, in addition to assisted living and independent living communities (over 8,500), must have completed a customer or workforce satisfaction survey in 2013. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.” The workforce satisfaction award does not apply to independent living communities.
In past years, six other Goodman Group managed communities have achieved Excellence in Action awards. Sabal Palms Health & Rehabilitation was recognized twice for workforce satisfaction, Valley Health Care Center for customer and workforce, Regal Palms for workforce, Royal Palms for workforce, and Pearl Garden at St. Anthony Health & Rehabilitation for workforce.