MINNEAPOLIS, Minn. (July 3, 2017) – The Goodman Group, a national leader in developing and managing senior living and health care communities, today announced that five of its managed communities received the Excellence in Action award from National Research Corporation Health. This honor, awarded exclusively to NRC Health clients, recognizes post-acute care communities that achieve the highest overall resident or employee satisfaction scores. The database is the largest source of long-term care and senior living satisfaction metrics in the nation.
Each Goodman Group managed community was the sole winner in their respective markets. Those recognized with the workforce satisfaction in assisted living award include Terracina Grand, Naples, Fla. and Summer Hill Assisted Living in Oak Harbor, Wash. Recipients of the customer satisfaction award in assisted living include The Commons on Marice in Eagan, Minn. and Katella Senior Living in Los Alamitos, Calif. The recipient of both the customer and workforce satisfaction awards is Westpark Village in Billings, Mont.
“This year’s award recipients deserve to be recognized and applauded for their dedication to customer and employee satisfaction,” said Craig Edinger, CEO, The Goodman Group. “This annual award underscores the difference they make and serves to honor the valuable work that they do.”
Qualifying skilled nursing, assisted living, and independent living communities must have completed a customer or workforce satisfaction survey in 2017. Winners must also have received a minimum of 10 responses (achieving a response rate of at least 30 percent). Their overall responses must have scored the organization within the top 10 percent of qualifying assisted living and independent living facilities and the top 20 percent of qualifying skilled nursing on either the question, “What is your recommendation of this facility to others?” or the question, “What is your recommendation of this facility as a place to work?”
“The Excellence in Action award remains a true testament to the overall quality being provided in today’s long-term care and senior living organizations,” said Rich Kortum, Director of Strategic Partnerships at NRC Health. “The recipients of this award continue to show the importance of focusing on what matters most to their residents, families, and employees. We are honored to partner with such high-performing organizations, and wish them continued success.”