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As a Star Tribune Top Workplace, we value partnership with our team members at The Goodman Group and in our managed communities, and maintain a like-minded goal to deliver the best possible experience for residents and customers. Our mission is to enrich the quality of life by inspiring greater well-being in every individual. By working together, we offer unparalleled service and continue to encourage positive experiences and growth opportunities both personally and professionally.
our mission
To enrich the quality of life by inspiring greater well-being in every individual.
Team members often tell us their greatest job satisfaction comes from the opportunity to serve and support residents and clients. While we are accustomed to hearing this, we do not take it for granted. Each community is founded on a commitment to excellence, a culture of caring and the highest standard of service.
Helping team members grow personally and professionally is key to providing the best service to residents and clients. We are proud of our 55-year history and to be one of the most respected names in senior living, health care and residential living, managing communities with more than 4,000 team members nationwide. With a seasoned team of professionals, we offer a special flair and style that celebrates every stage of life.
Platinum Service® is the centerpiece of our promise to each resident, family, student, client, and all those we serve to deliver the highest quality of service. Each team member receives 12 or more hours of individualized Platinum Service® training, equipping them with the knowledge, skills and abilities to provide exceptional customer service. View the 20 Platinum Service® Standards. OUR PLATINUM SERVICE® PLEDGE: “Providing unparalleled service is the focus of our team efforts and my main personal role. I am committed to following and supporting our service philosophy.”
Team members state that serving a greater purpose is the most rewarding aspect of their career. This shows in the annual team member engagement surveys where the companies typically outrank competitors not only as a great place to work, but also as a place they would recommend for a family member.
Culture
Team members often tell us their greatest job satisfaction comes from the opportunity to serve and support residents and clients. While we are accustomed to hearing this, we do not take it for granted. Each community is founded on a commitment to excellence, a culture of caring and the highest standard of service.
Growth
Helping team members grow personally and professionally is key to providing the best service to residents and clients. We are proud of our 55-year history and to be one of the most respected names in senior living, health care and residential living, managing communities with more than 4,000 team members nationwide. With a seasoned team of professionals, we offer a special flair and style that celebrates every stage of life.
Service
Platinum Service® is the centerpiece of our promise to each resident, family, student, client, and all those we serve to deliver the highest quality of service. Each team member receives 12 or more hours of individualized Platinum Service® training, equipping them with the knowledge, skills and abilities to provide exceptional customer service. View the 20 Platinum Service® Standards. OUR PLATINUM SERVICE® PLEDGE: “Providing unparalleled service is the focus of our team efforts and my main personal role. I am committed to following and supporting our service philosophy.”
Purpose
Team members state that serving a greater purpose is the most rewarding aspect of their career. This shows in the annual team member engagement surveys where the companies typically outrank competitors not only as a great place to work, but also as a place they would recommend for a family member.
At The Goodman Group, we recognize and affirm that well-being must take into account each individual and the particular identities, life stories, strengths, goals, experiences, challenges, and any other qualities that make us unique. Well-being also depends upon psychological safety, security, accessibility, space for personal expression, and a deep sense of belonging for every individual.
Our vision is thriving communities that last for generations.
We believe that a truly thriving community not only embraces and values diversity, but also intentionally builds in inclusive and equitable practices to ensure the growth and sustainability of our organization and each managed community.
Diversity, Equity, Belonging, and Inclusion are thus core elements in achieving The Goodman Group mission and vision.
The first step to achieving our debi vision is to develop a shared vocabulary and baseline understanding of key concepts, histories, and realities.
We recognize that debi conversations can be challenging, but we fully believe in the importance of engaging in these topics together as a team.
Key DefinitionsThroughout the year, we offer multiple avenues to learn about updates, include your voice in the process, and help shape the future of our organization.
debi starts with all of us.
we celebrate
that each of us brings unique perspectives and experiences to our work, and we strive to come with compassion rather than judgement, especially when conflicts arise.
we recognize
that conflict is a natural part of human relationships, and we commit to stepping into conflict with kindness and respect for ourselves, each other, and the community.
we ground
our work as a committee in joy and curiosity, understanding that growing together requires both lightness and openness to deep dialogue.
we commit
to being both radically welcoming and fully committed to our growth as a team. We value meeting and affirming people where they are while also holding each other accountable to change and grow as needed.
we believe
in transparency and accessibility of information as a key element in fostering a diverse, equitable, and inclusive workspace.
