Excellence in Action award recognizes superior commitment to quality
MINNEAPOLIS, Minn. (Aug. 16, 2016) – The Goodman Group, a national leader in developing and managing senior living and health care communities, today announced that four of its managed communities received the Excellence in Action award from My InnerView by National Research Corporation (NRC). This honor, awarded exclusively to NRC clients using My InnerView products, recognizes post-acute care facilities that achieve overall resident or employee satisfaction scores within the top 10 percent of the My InnerView product database. The database is the largest source of long term care and senior living satisfaction metrics in the nation. Of the 310,000 long term care and senior living organizations surveyed, 553 were recognized this year.
Each Goodman Group managed community was the sole winner in their respective markets. Those recognized with the customer and workforce satisfaction in assisted living award include Terracina Grand, Naples, Fla.; and Westpark Village, Billings, Mont. Recipients of the customer satisfaction in assisted living award include Chandler Place, St. Anthony, Minn.; and Summer Hill, Oak Harbor, Wash.
“These organizations have set the bar for other providers with their performance and continued focus on customer and employee experience”, said Rich Kortum, director of strategic partnerships at NRC. “This is a wonderful achievement, and we’re pleased to honor these top rated organizations with the Excellence in Action Award.”
To qualify for the award, nursing homes and assisted or independent living communities need to have completed a customer or workforce satisfaction survey in 2015. Winners must have also received a minimum of 10 responses (at least a 30 percent response rate). Their overall responses must have scored the organization in the top 10 percent of qualifying facilities on the question, “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of employee respondents rating the facility as “excellent.”